🔒 Privacy Policy

Last Updated: April 11, 2025

At Webdigiex Solutions Pvt Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, services, and messaging tools — including SMS, WhatsApp, chatbots, or other platforms.

1. Who We Are

Webdigiex Solutions Pvt Ltd
📍 Our Locations:

USA: 125 Yarrow St, Newark, Delaware 19702
UAE: Office #1602, 16th Floor, Marina Plaza, Dubai Marina, Dubai
India: B-70, 3rd Floor, B Block, Sector 64, Noida, Uttar Pradesh 201301

📧 Contact: contact@webdigiex.com

2. Information We Collect

We may collect the following types of data:

Personal Identifiers: Name, email, phone number, company name
Communication Data: Messages submitted via contact forms, chatbots, WhatsApp, Skype, or SMS
Technical Data: IP address, browser/device information, and cookies
Usage Data: Page visits, actions on site (via Google Analytics, Facebook Pixel)
Payment Information: Securely processed through trusted third-party gateways

3. Messaging Services

We provide messaging services (including automated and human support) via:

Website chatbots
SMS or WhatsApp
Social messaging platforms
Email and push notifications

What We Collect:

Your name, phone number, and message content
Timestamps, IP addresses, device/platform data
Metadata and user interaction logs

How We Use Messaging Data:

To respond to your inquiries or service requests
For account notifications, reminders, or transactional alerts
To improve user support and service delivery

✅ A2P Compliance: User Consent & Opt-Out

User Consent & Opt-In:
By initiating contact through our website, chatbot, SMS, or WhatsApp, you consent to receive communications from Webdigiex Solutions Pvt Ltd, including transactional and promotional updates. Marketing messages are only sent with explicit opt-in.
Opt-Out Mechanism:
You may opt out of promotional messaging at any time by replying with “STOP” (for SMS), using opt-out links (for email), or emailing us at contact@webdigiex.com. Transactional/service-related messages may still be sent as required.
Message Data Access & Removal:
Users may request access to or deletion of their messaging history, subject to platform-specific capabilities (e.g., WhatsApp, SMS, chatbot logs).

4. How We Use Your Information

We use your data to:

Respond to inquiries and provide services
Process transactions
Communicate updates, promotions, or changes
Improve website and communication tools
Monitor site behavior via analytics
Ensure legal and regulatory compliance

5. Sharing of Information

Your data may be shared with:

Analytics tools: Google Analytics, Facebook Pixel
CRM & Project Tools: For lead tracking and service delivery
Messaging Services: WhatsApp, chatbots, SMS providers
Payment Gateways: Razorpay, Stripe, or other secure platforms

We do not sell your personal data.

6. Cookies & Tracking Technologies

We use cookies to:

Enhance user experience
Track website behavior
Personalize content or promotions

You can disable cookies in your browser at any time.

7. Data Retention

We keep your data as long as necessary to:

Fulfill service obligations
Meet legal requirements
Maintain messaging records for support

You may request data deletion by contacting us.

8. Data Security

We follow strict protocols to protect your data:

SSL encryption
Secure databases
Access control and monitoring

Messaging records are stored only on secure and compliant third-party platforms.

9. Your Rights

You have the right to:

Access or update your data
Withdraw consent from marketing or messaging services
Opt out of cookies or tracking
Request deletion of your contact or messaging records

For any of these requests, email contact@webdigiex.com

10. Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect data from minors.

11. Changes to This Policy

We may revise this policy periodically. Any updates will be posted on this page with a revised effective date.

12. Contact Us

📧 Email: contact@webdigiex.com
🌐 Website: https://webdigiex.com

📌 Important for Messaging Users

By continuing to communicate with us via SMS, WhatsApp, chatbot, or web form, you acknowledge and accept our Privacy Policy and messaging practices.